![]() Verify the external drive appears in the navigation panel.Ensure the external drive is detected by the NAS.Plug the external drive into a USB port.Log in to QTS or QuTS hero as an administrator.Log in as an administrator or contact an administrator to grant the non-administrator account access to the external drive. Secured login and multi-factor authenticationĪ common reason why users cannot access an external drive is because they are not logged in as an administrator or a user with access permission to the external drive.īy default, non-administrators are unable to access an external drive unless an administrator has given them access permission to that drive. ![]()
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